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TYPICAL PROJECTS
- Everybody’s business issues are different, but here are some typical projects
- Summary of typical projects
- Convince our Exec Team about Customer Management
- Find out how good we are compared to others
- Articulate our vision for the Future
- Define what our vision will feel like to customers
- Reduce costs without losing business
- Decide what to do first in Customer Management
- Fix a specific challenge
- Engage associates and channel partners
- Manage a programme of change
- Test and learn what works without too much risk
- Develop an effective dashboard to track progress
SERVICES
- The products and services we use to implement the Framework
- Summary of all services
- Scaling the opportunity
- Planning for the future
- Making it happen
- Measurement and reporting
OUR CLIENTS
- Some of the clients using The Customer Framework
- Client map
- Organisations benefiting from The Customer Framework
WHO WE ARE
- The team with whom you could be working
- UK and Europe
- Middle East and Africa
- Latin America
- Australia and New Zealand
PUBLICATIONS
- Publications from The Customer Framework and associates
- Books
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- Blog posts
GET IN TOUCH
- Find out about working with us or for us
- Get in touch
- Licensing and partnering
- Working for us
- Customer Horizons

April 2010 news

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Please join us at our next associate evening. Date and location TBA
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Training course: Pre-book here for 'Customer Management for Profit'. A 2 day IDM training course which will cover many of the models described on this website (May 2010)

Click here to see Neil and Andy’s video interview on mycustomer.com about profitable customer management Divider

New article from Neil and Andy: Social CRM as a Business Strategy
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TCF UK welcome in the new year by kicking-off new projects at: Pfizer, British Gas, Diageo
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Customer Futures members group – Re-launch being considered for summer 2010. Interested in finding out more?
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Welcome to Cherie Plaice, TCF UK’s new Office Manager!
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Product launch: TCF’s new 'Desired Capability Definition tool' a breakthrough in facilitating the debate with senior managers around what customer centricity really means

Social CRM as a Business Strategy
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Get fit to cope with the demands of Leadership

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