HOME TYPICAL PROJECTS Everybody’s business issues are different, but here are some typical projects Summary of typical projects Convince our Exec Team about Customer Management Find out how good we are compared to others Articulate our vision for the Future Define what our vision will feel like to customers Reduce costs without losing business Decide what to do first in Customer Management Fix a specific challenge Engage associates and channel partners Manage a programme of change Test and learn what works without too much risk Develop an effective dashboard to track progress SERVICES The products and services we use to implement the Framework Summary of all services Scaling the opportunity Planning for the future Making it happen Measurement and reporting OUR CLIENTS Some of the clients using The Customer Framework Client map Organisations benefiting from The Customer Framework WHO WE ARE The team with whom you could be working UK and Europe Middle East and Africa Latin America Australia and New Zealand PUBLICATIONS Publications from The Customer Framework and associates Books Articles and papers Blog posts GET IN TOUCH Find out about working with us or for us Get in touch Licensing and partnering Working for us Customer Horizons

 

Doug is the CEO of REAP Consulting (Pty) Ltd in Johannesburg, South Africa and a long-standing member of The Customer Framework community. REAP are Customer Management experts specialising in the development of programmes that build business health by optimising Customer Management. Doug is an accomplished Marketing and Customer Management specialist with over 25 years’ experience in business and acknowledged as a leading expert and thought leader in customer centricity. More >>

Paula’s core competencies lie in project management, communication strategy and value proposition development. Paula is best known for her powerful drive and uncompromising determination to succeed. She has a strong passion for and knowledge of automotive CRM and her experience also covers industries such as real estate, construction, retail fashion and non-profit organisations. More >>

Michael’s core competency is based around strategic marketing and using customer insight for improving marketing and sales performance. He is highly experienced in all aspects of customer engagement from acquisition, relationship development and customer loyalty. One of his most frequent mantras is that “success is often a case of joining up the dots” – his enthusiasm for Customer Management allows him to convince corporations to do just that. More >>

Firas’ core competencies include CRM strategy, business development and one-to-one communication. His fluent Arabic enables him to building strong relationships with clients and team members as well as giving him a deep understanding of the many cultural and historic challenges to Customer Management in the Middle East. More >>