HOME TYPICAL PROJECTS Everybody’s business issues are different, but here are some typical projects Summary of typical projects Convince our Exec Team about Customer Management Find out how good we are compared to others Articulate our vision for the Future Define what our vision will feel like to customers Reduce costs without losing business Decide what to do first in Customer Management Fix a specific challenge Engage associates and channel partners Manage a programme of change Test and learn what works without too much risk Develop an effective dashboard to track progress SERVICES The products and services we use to implement the Framework Summary of all services Scaling the opportunity Planning for the future Making it happen Measurement and reporting OUR CLIENTS Some of the clients using The Customer Framework Client map Organisations benefiting from The Customer Framework WHO WE ARE The team with whom you could be working UK and Europe Middle East and Africa Latin America Australia and New Zealand PUBLICATIONS Publications from The Customer Framework and associates Books Articles and papers Blog posts GET IN TOUCH Find out about working with us or for us Get in touch Licensing and partnering Working for us Customer Horizons

 

Elaine is the joint owner of CM Frameworks in Sydney, Australia. She has worked in Customer Management and Marketing industries for 30+ years. Her recent Customer Framework engagements include Virgin Mobile and BNZ in New Zealeand. Other projects for CM Frameworks have included: CMAT Assessment and Benchmarking for Optus; Customer Information Quality Programme for Westpac; Customer Management Strategy for Taronga Zoo. More >>

Since 1982 he has specialised in designing and implementing customer management solutions with a recent emphasis on strategy and business case development. A combination of an IT background and database marketing experience enables him to develop innovative but pragmatic customer management solutions. Many clients, across many industries and relationship models (B2C, B2B and B2B2C), have benefited from Colin’s deep and broad understanding of the complex issues related to customer management. More >>