HOME TYPICAL PROJECTS Everybody’s business issues are different, but here are some typical projects Summary of typical projects Convince our Exec Team about Customer Management Find out how good we are compared to others Articulate our vision for the Future Define what our vision will feel like to customers Reduce costs without losing business Decide what to do first in Customer Management Fix a specific challenge Engage associates and channel partners Manage a programme of change Test and learn what works without too much risk Develop an effective dashboard to track progress SERVICES The products and services we use to implement the Framework Summary of all services Scaling the opportunity Planning for the future Making it happen Measurement and reporting OUR CLIENTS Some of the clients using The Customer Framework Client map Organisations benefiting from The Customer Framework WHO WE ARE The team with whom you could be working UK and Europe Middle East and Africa Latin America Australia and New Zealand PUBLICATIONS Publications from The Customer Framework and associates Books Articles and papers Blog posts GET IN TOUCH Find out about working with us or for us Get in touch Licensing and partnering Working for us Customer Horizons

 

Customer Value Analysis Most organisations ‘know’ that they probably get 80% of their profit from 20% of their customers and that they are gaining more customers than they are losing. Our approach to value analysis ensures that these become precisely understood business ratios rather than working assumptions.

ROI Modelling Our REAP Modelling approach helps organisations to understand the exact potential value of improving their customer Retention, cost-to-serve Efficiency, new customer Acquisition and customer value Penetration based on our knowledge of industry norms.

Current Capability Assessment We can provide a detailed, objective and quantitative assessment of your organisation’s current Customer Management capability. This is based on a well proven, evidence based approach that develops immense insight in very short timescales.

CMAT Capability Benchmarking Our benchmarking capability is based on our exclusive access to the widely accepted world-leader in this area CMAT™. Over quarter of a million data points from more than 700 organisations against close to 1000 Customer Management Practices.