HOME TYPICAL PROJECTS Everybody’s business issues are different, but here are some typical projects Summary of typical projects Convince our Exec Team about Customer Management Find out how good we are compared to others Articulate our vision for the Future Define what our vision will feel like to customers Reduce costs without losing business Decide what to do first in Customer Management Fix a specific challenge Engage associates and channel partners Manage a programme of change Test and learn what works without too much risk Develop an effective dashboard to track progress SERVICES The products and services we use to implement the Framework Summary of all services Scaling the opportunity Planning for the future Making it happen Measurement and reporting OUR CLIENTS Some of the clients using The Customer Framework Client map Organisations benefiting from The Customer Framework WHO WE ARE The team with whom you could be working UK and Europe Middle East and Africa Latin America Australia and New Zealand PUBLICATIONS Publications from The Customer Framework and associates Books Articles and papers Blog posts GET IN TOUCH Find out about working with us or for us Get in touch Licensing and partnering Working for us Customer Horizons

 

Programme Management Our programme managers are all experienced practitioners who can work independently or as part of your own programme team. They can work remotely as independent experts or be located on your site and become an in-sourced part of your own staff team.

Staff Engagement Assessment Before starting on the critical task of engaging your staff in the changes you intend to make we can carry out our engagement assessment, either on-line or off-line, to understand what the current levels of understanding and enthusiasm are in different staff teams.

Business Games From full-day, large-group business games at conferences to small, two-hour games for team meetings we can provide, tailor or develop a business game to deliver your messages and strategies in an on-line or face-to-face environment.

Standards and Toolkits Creatively worded and well-positioned standards for Customer Management can drive huge improvements in consistency and cost-efficiency. When they are supported by a toolkit and knowledge base they become a welcome help rather than set of rules.

System Requirements Definition Everyone knows that Customer Management is way more than a technology solution but sourcing the right technology is still critical. Our approach the capturing and communicating the requirements helps to ensure that this happens.

Interim Systems Development Even if you are completely confident that you have captured all the right requirements we can help you test out new technology capabilities by creating them in a low-cost but fully operational form to help prove your concept before major IT investment.