HOME TYPICAL PROJECTS Everybody’s business issues are different, but here are some typical projects Summary of typical projects Convince our Exec Team about Customer Management Find out how good we are compared to others Articulate our vision for the Future Define what our vision will feel like to customers Reduce costs without losing business Decide what to do first in Customer Management Fix a specific challenge Engage associates and channel partners Manage a programme of change Test and learn what works without too much risk Develop an effective dashboard to track progress SERVICES The products and services we use to implement the Framework Summary of all services Scaling the opportunity Planning for the future Making it happen Measurement and reporting OUR CLIENTS Some of the clients using The Customer Framework Client map Organisations benefiting from The Customer Framework WHO WE ARE The team with whom you could be working UK and Europe Middle East and Africa Latin America Australia and New Zealand PUBLICATIONS Publications from The Customer Framework and associates Books Articles and papers Blog posts GET IN TOUCH Find out about working with us or for us Get in touch Licensing and partnering Working for us Customer Horizons

 

Equally at home positioning strategic concepts in the board room, enthusing and influencing staff at all levels and working on the detail, Andy relishes the challenge of overcoming the many barriers that exist to making change happen and realising the benefit. Andy’s competencies blend the development of customer strategy with the practical design and delivery of implementation programmes to deliver real and sustainable financial benefit for clients. More >>

Paul’s core competencies are in development of software, tools and methodologies to help clients address their Customer Management challenges. He is one of the founders and architects of The Customer Framework portfolio and of many of the tools which it comprises. He manages the development of The Customer Framework core software set and is also responsible for quality standards in the delivery of the assessment products. More >>

Neil is one of the UK’s leading experts and authors in Customer Management. His background in Mobil, Unilever, Accenture and McKinsey has provided him with the knowledge and experience to advise companies, practically, about how to improve bottom line profit through more effective and efficient Customer Management. Neil has an ability to rapidly understand and identify critical issues in Customer Management. His passion is to encourage CEOs, analysts, economists and stockbrokers to understand the vital role of Customer Management in long-term sustainable corporate performance. More >>

Jason has been The Customer Framework's lead technical systems resource for over 15 years, where he has a reputation for both the speed and accuracy of the development activity that he manages. He is the systems brain behind many of The Customer Framework tools and also behind many Customer systems that the company has provided to clients. More >>

Cherie has an outstanding ability to juggle a variety of disparate projects concurrently - the ultimate multi-tasker! This makes her ideal as manager of The Customer Framework's office near London, supporting our global network of clients, consultants and partners. She has experience of working in many sectors - both B2C and B2B - and can always be called on for a pragmatic but creative solution! She is passionate about delivering quality customer service and finding ways to make things happen that bring real benefits to those she works with. More >>

Jayne designs, builds and support interim customer systems for clients and it is a testament to her abilities that these ‘interim’ systems have often been operating effectively for periods of time that are anything except interim. Jayne’s calm manner and huge work rate have made her very popular with clients and colleagues alike. More >>

Geoff’s particular strength lies in helping businesses to bridge the gap between marketing and IT. Marketers and business teams find his combination of breadth with analytical depth and attention to detail of great value in helping them to develop and define their relationship marketing requirements, adding ideas and a creative spark to identify realistic solutions that will provide real value. More >>

Sara provides specialist consultancy to help organisations effect change and realise the benefits from that change. It is her passion for brand communications that drives her and a determination to raise the profile of people and communication in business; for them to be recognised as critical to a company’s reputation and in establishing market leaders. More >>

Chris has immense depth and breadth of experience in the technical aspects of customer communications, leading the development and implementation of automated marketing solutions both for service providers and on the client side. He has focussed on customer insight and analytics and now provides statistical expertise to improve the effectiveness of marketing investment. Chris is a strong advocate of the latest generation of Data Mining tools to maximise analytic value with minimum cost and time. More >>

Neil’s strong skill in the technology and process of relationship marketing and selling gives clients the confidence they need to make key improvements in their Customer Management. Not put off by big challenges, clients enjoy his personable style and enthusiasm backed up by extensive sharp end experience of customer facing functions. His ability to see the big picture alongside realising the detail creates sustainable value for clients. More >>

Trevor has more experience of delivering effective change communications, in a wide range of corporate environments, than he would care to admit to! This practical experience is backed up by a keen interest in the academic principles underlying effective communication and broad business knowledge and experience. Before joining The Customer Framework, he worked as both an employee and consultant in a range of organisations, public and private sector, in the UK and New Zealand. More >>