HOME TYPICAL PROJECTS Everybody’s business issues are different, but here are some typical projects Summary of typical projects Convince our Exec Team about Customer Management Find out how good we are compared to others Articulate our vision for the Future Define what our vision will feel like to customers Reduce costs without losing business Decide what to do first in Customer Management Fix a specific challenge Engage associates and channel partners Manage a programme of change Test and learn what works without too much risk Develop an effective dashboard to track progress SERVICES The products and services we use to implement the Framework Summary of all services Scaling the opportunity Planning for the future Making it happen Measurement and reporting OUR CLIENTS Some of the clients using The Customer Framework Client map Organisations benefiting from The Customer Framework WHO WE ARE The team with whom you could be working UK and Europe Middle East and Africa Latin America Australia and New Zealand PUBLICATIONS Publications from The Customer Framework and associates Books Articles and papers Blog posts GET IN TOUCH Find out about working with us or for us Get in touch Licensing and partnering Working for us Customer Horizons

 

The Customer Management Scorecard A best seller which uses findings from CMATTM to explore what really works in customer management

Customer Relationship Marketing A ‘easy read’ book exploring all aspects of relationship management

Up Close and Personal A best selling ‘must read’ university text exploring all aspects of customer management

The Customer Management Scorecard: A Strategic Framework for Benchmarking Performance Against Best Practice Written in 2000, this book is remains popular and is a classic reference bridging the academic and practical worlds